FAQs
Answers to your top questions.
Everything you need to know about Ace Massager. Can't find an answer? Reach out to [email protected] — a real person responds within 24 hours.
Shipping & delivery
How discreet is my order?
Plain box, no logos or markings. Return address shows 'Ace Massager' only. Customs labels keep it simple and private every time.
What's the shipping speed?
Standard US shipping is 2–4 business days, free. Expedited (1–2 days) is available at checkout. International orders arrive in 5–10 days with duties prepaid.
Do you ship worldwide?
Canada, UK, Australia, and the EU. We cover duties upfront so nothing surprises you at delivery.
Returns & warranty
What's your return policy?
30 days, full refund, free return shipping. We take back used items — condition doesn't matter. Returned units are recycled responsibly.
What warranty do you offer?
Two years on every device. Covers manufacturing defects, motor issues, battery fade, and material separation. Replacements ship free.
Item arrived damaged?
Email [email protected] with photos and your order number. We'll send a replacement the same day with a prepaid return label.
Materials & safety
What are these made from?
FDA-registered medical-grade silicone, polycarbonate body, lithium-ion battery. Phthalate-free, BPA-free, latex-free. Full specs on each product page.
Is it fully waterproof?
Yes — IPX7 rated, fully submerged up to 1 meter for 30 minutes. Safe in showers, baths, and beyond.
How loud is it?
33–48 dB depending on level — quieter than a whispered voice. Independently tested by an audio lab.
Using your Ace device
How long does battery last?
Up to 120 minutes per charge depending on setting. Full charge takes 90 minutes via the included USB-C magnetic base.
How do I clean it?
Warm water, gentle soap, pat dry — takes 30 seconds. Full care guide on the [Care & Cleaning](/care) page.
Can I take it traveling?
Yes — TSA-approved, silk pouch included, travel lock (press button 5 seconds) prevents surprises.
Missing an answer? Email [email protected] — we update FAQs weekly based on what you ask.
Where to start with the ace massager
Start with the ace massager everyone means when they say the Ace, or step up to the Smash wand vibrator when you want deep, rumbly power. Both live in the Ace Massager shop.